Cloud Based Contact Center

A cloud based contact center is a central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere.

Rapid Deployment, Implementation, and Innovation - With the growing strain on call centers, a cloud-based solution provides a rapid resolution to increasing efficiency while delivering a robust end-to-end solution, which can be customized to meet the specific needs of your organization. That could include supporting live agents, routing calls, or reducing call center volume by serving customers via voice or chatbots. After deciding which solution is best for your environment, your cloud call center can be launched in weeks as opposed to months—facilitating conversations across digital channels with customers sooner.

Security & Reliability - Security is always a significant priority when it comes to your business; customers trust that you are keeping their data safe across all channels. Most cloud solutions leverage very highly available data centers to store data. Furthermore, vital enterprise-level redundancy and failover procedures are in place.

Improved Customer Experience - The level of customer support you deliver can make or break your business. Providing a delightful experience across multiple channels is the foundation and value proposition of a cloud contact center. Customers who engage and have a positive experience when communicating with your brand become advocates for your brand, translating into increased customer retention, revenue, and loyalty.

Scalability & Flexibility - As your business grows and evolves, your cloud-based contact center does too. With on-premise solutions, this process can be tedious and time-consuming.

Integrating your new contact center into your organizations existing technology stack has never been more important. Cloud Based Contact Centers come in all different shapes and sizes, and some providers more than others specialize better with specific applications you are already using today. We know who these vendors are and are ready to help you identify them.